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What's The Right Amount Of Push?

  • Writer: Ellie Fein
    Ellie Fein
  • Aug 30, 2021
  • 2 min read


I recently made a LinkedIn poll with the following question:


When the bulk of your job depends on someone else getting you information, what's the right amount of push? Keep in mind, my job is not for my success. The work I do is for their success (you know what I mean).

So when you know something needs to be done, and you make them aware of it, what is the right amount of 'push'?


24% voted a few times a day

62% voted once a day

14% voted to send a message and get back to me


I got a few private messages from clients, "you're talking about me, right?"

I answered them all the same, "funny enough it's a common problem and you're not the only one".


It's a dilemma.

I know my clients are busy and pulled in a thousand directions. I know they are not looking for 'added' work. However, much of what I do I need their approval.


If I'm making a post for them, I need the topic or approval before posting, depending on the client.


If I'm sending out an email(s), I like their approval before sending it.


If I'm doing their invoicing sometimes I need to know hours they've done or clients they are sending to that month.


If I'm researching for them I need to know certain details or may have questions.


The list goes on...the nature of my job is dependant on them getting back to me for the task to be fulfilled.


So what's acceptable practice?


I don't want to nudge. I don't want to be an added burden to them, however, they do forget and become preoccupied with other things. What to do????


I always start my day with texts out; How can I help you today? What can I do for you today? What's on the agenda today?... I always touch base and give them the opportunity to make that first connection of the day. Those are met with various different replies and gives me guidance on how my day will look.


The issue comes when my work stops because I'm waiting for approval or confirmation on something. I've been texting twice a day as a reminder. The results of the LinkedIn post are interesting, they really vary in what people think the accepted practice should be. Honestly, my feeling is, this is for you, I can only remind you so many times. But the dedicated worker in me feels like I need the answer so I can check that task off my 'to do' list.


I don't know that I can end this blog with a definitive answer. I'd be curious to hear your thoughts in the comments. Do you think continuous messaging until I get what I need is appropriate or do you think a once or twice daily reminder is the way to go?




 
 
 

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